FAQs


  • 1.System FAQs
  • What is Atmospheric Water Generation?

    Atmospheric water generation is a technology-based process used to condense water from the air, then capture and filter that moisture into drinkable water.

  • How does it work?

    Pacific Airwell products collect water from humidity in the atmosphere. This air is chilled to the “dew point” and the moisture is condensed onto patented, stainless steel or specially coated coils, then channeled through advanced filtering chambers to provide a reliable source of clean drinking water. This technology enables significant amounts of water to be extracted from the air and purified efficiently at a relatively low cost per liter or gallon.

  • Under what environmental conditions is an atmospheric water generator able to produce water?

    Pacific AirWell's technology will produce clean water effectively and economically from the air with humidity as low as 30%. This technology demonstrates cost savings and other notable advantages compared to desalination. Optimal water generation depends on average temperature and relative humidity.  Higher humidity and temperature conditions improve the cost effectiveness of producing clean water.

  • How pure is the water produced?

    The water produced by Pacific AirWell products is 99.9% free of impurities, which means it is free from bacteria, known viruses, air pollution and metal oxide contamination. The advanced filtering process works all day and night, non-stop, maintaining an optimal level of purification. Water is channeled through several types of filters depending on the model, including an activated carbon filter, as well as the innovative HaloPure filter by world-renowned water purification company HaloSource (www.halosource.com).

     

    Water filtered with Pacific AirWell's technology has low TDS (Total Dissolved Solids, which is the amount of all inorganic and organic substances in the water).

    StartFragmentIndependent accredited laboratory testing shows just how pure and clean our water is. Here is a recent report from one of our Model 2500 machines. Read Report

  • What are the advantages of Pacific AirWell products?

    There are several notable aspects that define Pacific AirWell as a leader in the atmospheric water generation industry. These are:

    • Products can run on 100% outside air, which is essential for high condensate production.
    • Patented and exclusive coil coating or stainless steel coils used to eliminate metal oxide contamination or bacterial deposits.
    • Advanced filtering technology to ensure a reliable supply of fresh, pure, clean drinking water.
    • Easy to use, just turn it on and open the tap to get water.
    • Easy to maintain, just replace water and air filters periodically per manufacturer’s guidelines and do some occasional cleaning.
    • Commercial and Community water units can provide scalable solutions for delivery of clean drinking water by linking multiple units to meet volume demands.
    • Employs a high standard of 99.9% purification of water from bacteria, known viruses, air pollution and metal oxides.

     

    Unit performance and maintenance needs can be monitored remotely by Pacific Airwell (commercial and community models only).

     

  • What kind of energy is used and how much is required?

    All Pacific AirWell models use electricity with one special model using waste oil as the primary source of energy. Pacific Airwell may develop options for using wind and solar energy in the future.

     

    The residential Model 2500, for use in the home and office, uses 550 watts of electricity.

    The power source for the Water Pro 400 is three-phase electrical power; the unit can be easily integrated into the existing electrical utility system, using 25kW of energy.

    The Water Pro 100 uses waste oil as its energy source to produce cooling, which is its largest demand for energy, but the unit still requires some electricity to run the pumps and controls. It also has the ability to run on natural gas and propane when oil or diesel is not available.

     

  • How much water can be produced with Pacific AirWell products?

    Water production can range from up to five gallons/19 liters per day for the household and office models, to more than 400 gallons/1,500 liters per day for the community or commercial models, and even more through modular aggregation of these units. With the introduction of the Pacific AirWell 20K, more than 20,000 gallons/75,000 liters of water per day can be produced with just a single unit.  Water generation efficiency depends on average temperature and relative humidity. When humidity is high, water can be generated and stored for use when humidity is significantly lower. Tables indicating the water production rate at various temperature and humidity conditions are provided in the data sheets for each unit.

  • What models does Pacific AirWell manufacture? How much pure water can each model produce? What are their potential uses and costs?

    Pacific AirWell produces atmospheric water generators for household and office use, as well as commercial and community use.

     

    The Model 2500 is for use in homes and offices with 4 to 6 people. It can produce up to 5 gallons/19 liters of pure water per day in a high humidity, high temperature environment, and stores 3.5 gallons/13 liters. It uses 550 watts of electricity. It uses environmentally friendly refrigerant r134a. It is 14.9 inches wide x 20.3 inches deep x 21.7 inches high (380mm wide x 515mm deep x 550mm high) and weighs 86 pounds (39 kilograms). A few examples of where these units can be used include homes, small to medium-sized offices and small shops.

     

    The Pacific AirWell 100 and Pacific AirWell 400 are designed for outdoor commercial and community use.

     

    The Pacific AirWell 100 can produce between 75 and 150 gallons/284 and 568 liters of pure water per day and has a storage capacity of 100 gallons/379 liters. Its sources of energy include waste oils such as cooking oils, petroleum products (up to 90W), crank case and gear oils and transmission and hydraulic fluids. It can also use propane, natural gas or diesel. The system power used for pumps and controls is 230V single phase. Its dimensions are 36 inches wide x 91 inches deep x 91 inches high (914mm wide x 2,311mm deep x 2311mm high). One unit weighs 1,500 pounds (682 kilograms).

    The Pacific AirWell 400 can produce between 300 and 600 gallons/1,136 and 2,271 liters of pure water per day depending on temperature and humidity, and uses 25 kW of 3-phase electric system power. Its storage capacity is 480 gallons/1,817 liters of water.  The size of the Pacific AirWell 400 is 92 inches wide x 181 inches deep x 91 inches high (2,337mm wide x 4,597mm deep x 2311mm high). One unit weighs 4,757 pounds (2,162 kilograms).

     

    The Pacific AirWell 20K will produce approximately 20,000 gallons/75,000 liters of water per day and is electrically powered by 3-phase electricity.  Stay tuned for more information on the capabilities and capacities of this system as our design progresses.

    These atmospheric water generators present a viable solution in water-scarce communities, urban neighborhoods that lack drinking water, remote or mobile work stations (oil rigs, military bases, ships, etc.), hospitals, resorts, apartment buildings and humanitarian relief stations.

  • What does it take to operate and maintain atmospheric water generators?

    Pacific Airwell products are designed to operate continuously and only require modest periodic maintenance consisting of filter changes and general cleaning.

     

    Pacific Airwell's commercial and community products have an option of remote monitoring via internet service that allows for predicting scheduled maintenance and monitoring of key operational parameters of the equipment.

     

    Air filters should be replaced four to six times a year depending on local atmospheric conditions. Water filters should be replaced two to four times per year depending on the model in service. These cartridges take only minutes to replace using an automated system shutdown feature. Typically no compressor maintenance is required.

    For the Pacific AirWell 100, our waste oil burning unit, the cleaning cycle is dependent on the run time and the amount and type of oil burned. The cleaning can be done by almost anyone after they have received basic maintenance training by the distributor or service provider.

  • What kind of warranties and servicing will be available for Pacific AirWell products?

    Pacific Airwell has warranties that provide replacement of defective parts for up to one year (excludes regular maintenance items such as filters).

    Pacific Airwell anticipates very few problems with their units as production models have passed robust testing standards. There can be issues that are related directly to the lack of maintenance, such as dirty intake air filters and water filters that need to be replaced. The units have safety features that will prevent damage to the units from operating in temperatures above 44 C (111 F) or in freezing temperatures.

  • What certifications and endorsements exist for Pacific Airwell products?

    Pacific Airwell products meet USA standards for environmentally safe fueling, cooling, and emissions. Pacific Airwell's bacteria control system partner HaloSource has approval for HaloPure technology from the USA Environmental Protection Agency for water disinfectant and water purification. The Model 2500 is CE compliant and ETL approved. The Water Pro 400 (for community and commercial use) is CSA approved and meets the ARI 340/360 Standards for larger air conditioning units.

  • How does Pacific Airwell provide after-purchase services in a foreign country?

    Pacific Airwell services the residential/office units through a distributor network.  If service is required, simply contact your distributor for immediate help.

    For the community and commercial units, service is available from many HVAC service companies.  Companies such as Johnson Controls can provide service including repairs, replacement of filters and other parts as well as increasing the capacity of generators through modular aggregation. At present, Johnson Controls has offices in more than 60 countries.

  • How do I contact Pacific Airwell?

    Pacific Airwell can be contacted at its corporate headquarters in Sacramento, California, USA by telephone at (916) 333 0540. Email inquiries can be made to info@pacificairwell.com or by visiting our web page www.pacificairwell.com and selecting the Contact link.

  • It doesn’t rain much here, will this still work in my location?

    Our technology will work anywhere with a temperate climate and moderate to high humidity. Our systems do not need the weather fronts and mountain ranges which usually produce rainfall.